Operators. Builders. Neighbors.
Ambient is built around a culture of authenticity, servant leadership, and respect for the trade. These are the principles we hold ourselves to.
Growth, employee success, customer excellence.
We help our centers achieve growth, employee success, and customer excellence. The customer experience will never exceed the employee experience. Our team is the only reason customers engage with us, and we commit to equipping them with the best technology so they can deliver real excellence in every home.
The most trusted home services partner in the country.
To be the most trusted home services partner in the country. We're building a culture of authenticity and genuineness: agents work with machines, humans connect with humans. We use technology to handle the routine. Our people provide the heart and soul of the service, being there for the families that count on us when they need us most.
How we lead.
Four convictions that shape every decision we make.
- 01
The Servant-Leader Model
Our leaders exist to clear obstacles, provide resources, and make sure their teams have everything they need to succeed.
- 02
Authenticity Wins
We promote a culture of being genuine and real. Leadership is a privilege that has to be earned every day through commitment to the success of others.
- 03
Commitment to the Center
Our corporate role is simple: provide every center with the tools, the technology, and the servant-leadership it needs to be the undisputed leader in its market.
- 04
Respecting the Craft
We honor the expertise of our technicians and center staff. Our leaders listen more than they speak, because the best insights come from the people closest to the customer.
Local first. Always.
We partner with companies because the communities they serve deserve to keep them. Same trucks. Same names. Same families counted on for service when the heat goes out in February or the AC fails in July. We're here to make that possible for the long term, not to disrupt it.
Five things, in order.
Every operating decision we make runs through these in this order.
- 01
People are the Reason
Our team is the heartbeat of our business. We succeed through their commitment to exceptional service.
- 02
The Family Connection
We provide the heart and soul of the service for the families who rely on us.
- 03
Equipped to Lead
We provide the best tech so our people can perform at their full capability.
- 04
Servant Leadership
We lead by serving our teams first. Leadership is a privilege.
- 05
H2H: Human-to-Human
Technology manages the machines. Humans connect with humans to build value that lasts.
Ozzie Cortes.
Chief Executive Officer
Ozzie started Ambient with a simple idea: HVAC business owners deserve a partner that respects what they've built and the people who built it with them. He's spent his career in operating roles, close to technicians, dispatchers, and the customers who count on a same-day fix when their heat goes out in February.
ozzie@ambienthomeservices.com →